Frequently asked questions

Yes. Creating an account, browsing, posting listings and messaging are free.

When you sign up, choose what describes you best: Looking for a place (Seeker), Property Owner, Real Estate Agent / Broker, or Hotel, Resort or Staycation. One account can hold more than one type, and you can switch between them.

Choose Join / Log In, then Sign up. Your username can have 3–40 letters, numbers, dots, underscores or hyphens, with no spaces. Each username and each email address can be used by only one account; the form tells you right away if one is already taken.

Sign-up, log-in, password reset and starting a support chat as a guest show a short Cloudflare security check. It stops automated sign-ups and password guessing. Most of the time it passes on its own; if it asks, follow the instruction and continue.

On the log-in form, choose Forgot your password? and enter your verified email address. We email a reset link that works once and expires after 15 minutes. Setting a new password signs you out on every device. If your email was never verified, use Talk to an Agent in the Zamy help button.

A verified email is needed to publish listings, send files in messages, get “Notify me when available” alerts and reset your password. Verify it in Account settings.

Property Owners, Real Estate Agents / Brokers and Hotel, Resort or Staycation accounts. Seekers browse, save, message and post Looking For requests. Hotel, Resort or Staycation accounts first set up their business page, so their listings show the business name.

Press + Listing, choose the property type and fill in the details, price, location and photos, then publish. With a verified email, your listing goes live right away. You can save it as a draft at any time.

Up to 10 files per listing: photos (JPG, PNG or WebP) up to 5 MB each and videos (MP4 or WebM) up to 10 MB each. The first photo is the cover; drag to change the order.

Yes, in My Listings. Edits go live when you save. Delete moves a listing to Deleted, where you can restore it within 30 days; after that it is deleted permanently.

Draft: private, only you see it. Live: public. Pending: ZamPlace asked for a change or is checking it, and it is not public yet. Paused or Removed: ZamPlace staff took it down; contact support with the listing ID. Deleted: can be restored within 30 days.

For a boarding house, room rental or apartment building, set the rooms available to 0 with − / + in My Listings: the listing shows Currently full. For a whole house or unit, press Mark as rented. The listing stays visible, and seekers can ask to be told when it is available again.

When a room frees up or the unit is available, My Listings shows Tell N people it’s available. Check the details, optionally say what is available (for example “Bedspace in Room 3”) and confirm. Each waiting person gets one notice and one email. Changing the count or editing the listing never sends alerts on its own.

On a long-stay rental that is currently full or rented, members in Seeker mode with a verified email can ask to be told when the owner confirms a vacancy. You get one notice on ZamPlace and one email. An alert does not reserve the place: contact the owner to ask about it. Manage your alerts on your dashboard or the Notifications page.

Yes. They are kept on your account, so they work on every device, and only you can see them.

Open the listing and request a viewing with your preferred date and time. The owner can accept, decline or suggest another time. Before you go, use Share viewing details to send the place, time and contact person to someone you trust. If anything changes, you are asked to accept it again.

Yes, with a verified email: up to 6 files per message. Photos (JPG, PNG or WebP) up to 5 MB, videos (MP4 or WebM) up to 10 MB and PDFs up to 10 MB. PDFs can only be downloaded, not opened in the page. Shared files in the conversation lists everything sent in it.

No. Files from other members are not checked by ZamPlace. Never pay based on a document alone.

No. ZamPlace does not collect, hold or protect deposits or payments. Before paying, independently check the property, the person’s authority to rent or sell it and who receives the money, and get the terms in writing.

Use Report on the listing, profile or message, choose a reason and add details. You get a reference number. A person at ZamPlace reviews every report, and reports never suspend anyone automatically. Follow your reports, or add more information, in Account settings › Your safety reports.

Call 911. ZamPlace cannot send help and does not monitor viewings. When you are safe, you can send an urgent safety report, even without signing in.

Each badge names one specific check, for example Email verified, Location checked or Payment recipient confirmed. A badge does not confirm everything about a person or property. ZamPlace never shows identity documents publicly.

Yes. Open Account settings and use Appeal this decision. ZamPlace reviews it again, and you see the decision there.

Profile views shows a member which signed-in members viewed their profile and listings in the last 90 days. To stop your visits being shown, turn off Show my visits to profile owners in Account settings; you then cannot see your own viewers either.

They show when a member was last on ZamPlace, for example “Online” or “Active 2 hours ago”. For Seekers, this is shown only to signed-in members.

A public page for a business or a group, such as a hotel, resort, agency, or co-owners of a boarding house. The person who creates it is its Owner and can add team members.

In Account settings, choose Delete account permanently, enter your password and type DELETE. This happens at once and cannot be undone: your profile, listings, messages and uploads are removed, and backups are gone within 30 days.